United States, Canada, United Kingdom, Australia, Germany, France, Japan, South Korea, Hong Kong, Singapore. We're happy to quote other destinations — email hello@turqex.com and we'll come back within a day.
US: Standard shipping (5-7 business days), free over $50, otherwise $4.90. Express (2-3 business days): $12.90.
International: calculated by weight at checkout. Average notebook order to the UK runs about $9; a six-pen order to Japan runs about $14.
We ship from our warehouse. Orders are typically dispatched within 1-2 business days. Notebook-only orders are flat-packed; mixed orders (pens, washi, journals) ship in small boxes with recycled kraft shred.
Shipping confirmation with a tracking link lands in your inbox when the label prints. If a package goes silent for 72 hours after that, write to us — we'll find out why.
Need to change the delivery address? Email us within 2 hours of placing the order. After that it's usually too late — the label has already printed.