FAQ

What paper do your notebooks use?

Our notebooks use 80–120 gsm acid-free, FSC-certified paper. Notebooks for fountain pen use are listed with 100+ gsm cream paper that resists bleed-through and ghosting. Each product page lists the specific paper weight.

Are the notebooks fountain-pen friendly?

The Linen Soft Cover Journal, Vintage Linen Travel Diary, and all 100 gsm+ products are fountain-pen friendly with minimal bleed-through. Lighter 80 gsm notebooks work with most ballpoints, gel pens, and pencils but may show ghosting with wet inks.

What ink do the pens take?

Our dip pens use standard bottled fountain pen ink or India ink. Our refillable rollerballs take standard G2-compatible 0.5–0.7 mm refills. Each pen listing specifies compatible refills.

Will the washi tape leave residue?

Our washi tapes are low-tack mulberry paper tape — they peel cleanly off paper, journals, and painted walls without residue. For long-term display, press firmly; for repositioning, press lightly.

Can I return something if I don't love it?

Returns accepted within 30 days of delivery, as long as the item is unused and in original packaging. Return shipping is the customer's responsibility unless the item was defective or incorrect. Opened ink bottles and tapes with broken seals are not returnable for hygiene reasons.

Do you offer bulk or gift orders?

Yes — email us at hello@turqex.com for orders of 10+ units. We can gift-wrap individual items, include handwritten cards, and split shipments to multiple addresses.